We take your privacy very seriously. Please read our policy carefully. This is the website of Rainier Mountaineering, Inc.
Our postal address is
Post Office Box Q
Ashford, WA 98304
We can be reached via email at [email protected] or by telephone at 888-892-5462
Use of Customer Information
We will always protect any personal information you provide us to our maximum capabilities. "Personal Information" is defined as any information that can be used to identify or contact you. This includes, but is not limited to, a first and last name, email address, mailing address, and other contact information.
Should you provide your email address to Rainier Mountaineering, Inc., it may be shared with our partner Whittaker Mountaineering, Inc., a climbing gear vendor, but will never be shared with or given away to any other third parties for marketing purposes without your expressed permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request and to contracted service providers for purposes of providing services relating to our communications with you. This information may also be used in aggregate to create general market reports for RMI.
Our email marketing is permission-based. If you received a mailing from us, our records indicate that (a) you have expressly shared this address for the purpose of receiving information in the future ("opt-in"), including through Facebook contests, other marketing activities, and events, (b) you have completed online registration, registered for a Rainier Mountaineering, Inc. program or otherwise have an existing relationship with us, or (c) we have received your email address from a partner company, such as Whittaker Mountaineering, Inc. We respect your time and attention by controlling the frequency of our mailings. Each email sent contains an easy, automated way for you to cease receiving emails from us. If you wish to do this, simply follow the unsubscribe link at the end of any email. If you believe you have received an unwanted, unsolicited email, please forward a copy of that email with your comments to [email protected] for review.
Any testimonials, photos, or other content expressing customers' opinions or likeness sent via email to Rainier Mountaineering becomes the property of Rainier Mountaineering, Inc. and may be used for marketing, including our website, email, and social media.
Rainier Mountaineering does not intend to collect personal information from children under 16 years old unless registering for a program. If you are under 16 years old, you should not register for our newsletter or any other services or otherwise provide information on this website. Instead, you should ask your parent or guardian to do so for you.
To provide a better Site experience, we may ask for limited Personal Information for such uses as correspondence, Site registration, booking requests, program descriptions, surveys, and/or contests. If you are a registered user of RMI's website, we may combine information about your use of site products and services with other online and offline information from RMI program registration to provide you with relevant communications.
For information about registering for a program, please see our RMI Registration Policies.
IP Address Collection
RMI collects IP address information used to access our site. This information is used to monitor visitor interactions with the website. No personal identity information is linked to IP addresses.
We transfer and receive all information over a secure, encrypted connection, including sensitive financial information. In addition, we have appropriate security measures in place in our facilities to protect against the loss, misuse, or alteration of information that we collect via our website.
Use of Browser Cookies
Like most websites, RMI makes use of browser "cookies." Cookies are small text files placed on your computer's hard disk by our server that allow us to quickly check your status as a subscriber and facilitate access to your preferences or RMI profile. Cookies may also be used to serve you relevant RMI advertisements on other websites.
Links to Other Sites
We provide links to other online resources we believe will be helpful or informative. Rainier Mountaineering, Inc. is not responsible for the content that appears on those sites, and we do not endorse them. Please consult those sites' individual privacy policies in order to determine how they treat user information.
Use of Web Beacons
When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page viewed, and a description of the page on which the Web Beacon resides (the URL).
Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
This policy is subject to change without prior notification.